Synchronicity Active

Returns & Exchanges

We want you to love your purchased pieces and get a lot of use out of them for years to come, so if you’re looking to return or exchange your order for whatever reason, we’re happy to help! We offer free returns within 30 days of purchase. You're welcome to exchange the purchase for a different product, save the purchase amount for later in store credit, or we can issue a refund to the original payment method.

Please note the following exceptions to our return and refund policy:

  • Returned items must have no visible signs of wear or use.
  • While we provide free return shipping for returns, you will be responsible for the shipping cost of any exchange items sent to you.
  • Discounted items are final and cannot be returned or exchanged.

To initiate a return, please complete the following steps:

  1. Shoot us an email, either via the contact page or by replying to your order confirmation email to let us know which products you would like to return.
  2. Print the prepaid return shipping label that you will receive by email.
  3. Send all items back to us using the label provided.
And always feel free to reach out with any questions or concerns!